Easy to navigate
Evercade Bot gives examples at the start of each conversation to help and guide the user.
It could also greet the user with new offers, firmware availability and more - all completely customisable.
Case Study · Gaming
Evercade Games Console Bot
Trying to find information on a game from an ever-growing catalogue of Evercade cartridges? Want to see a video? What genre is it, and where can I buy it? The Evercade Bot helps gamers search for and discover the games they like, get additional information, right through to where to buy them.
The bot delivers a visual experience, pulling data directly from the evercade.co.uk website. As more data is added, it learns and surfaces this to the user through a simple, easy-to-use interface - lending itself to deployment across channels such as WhatsApp and Discord.
The Evercade Bot assists in content discovery, but can go further: tackling common FAQs to reduce calls and emails into Support, and assisting in step-by-step problem solving to help users fix issues quickly without speaking to a person.
For more on the Evercade range, visit Evercade.
The prototype in action
Developed in just a few days, the Evercade Bot prototype leverages the best of open source, conversational AI, machine learning and data-scraping technologies to deliver an experience unique to the growing community of Evercade users.
Evercade Bot's key features
Always up to date
The bot accesses the evercade.co.uk website and normalises the data into a format surfaced through a simple, conversational interface. As new data is added, it learns and makes it available for discovery.
The catalogue is scraped, normalised and managed externally for rapid querying - enabling enrichment such as game history and developer biographies.
Disambiguation
Not specific enough in your query? Evercade Bot will try to help with potential answers for what you're looking for.
Especially useful for a game library where names can be complex (and prone to mistyping), with variations in availability across platforms.
Cartridge & game search, all in one
Games are deployed on cartridges, and both have names. Does the user even know whether the name they have is a cartridge or a game?
No problem - the bot searches across both and suggests the best match, with no need for the user to specify which.
Surface more features
Once a cartridge or game is discovered, the bot offers more - other games on the cartridge, where to buy it and so on - which the user can explore only if they want to.
Gaming thrives on visuals, so the bot uses images, carousels and YouTube videos to bring each game alive.
Multi-channel capabilities
The bot's simple conversational interface ports easily across channels including the gamer's favourite Discord, through to WhatsApp and others.
It could even listen in on Discord conversations and, where it can help, automatically post a response - formatting answers appropriately for each channel.
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