Easy to navigate
Bertie gives examples at the start of each conversation to help and guide the user.
Case Study · Public Sector
Worcester & Wychavon Bin Collection Bot
Navigating many pages of a website to find up-to-date information can be a chore - often leading to frustration, and sometimes a phone call. “Bertie”, the Bin Collection Bot, uses Conversational AI to help over 250,000 citizens of Worcester and Wychavon get to their bin collection dates in just a few seconds.
Bertie asks questions to help users get to the information they need. The more detail given up front, the fewer questions Bertie needs to ask.
Public data sources are interrogated and enriched in real time to return only what was asked for. Only interested in your garden bin? Tell Bertie, and you simply get garden bin information.
Bertie Enhanced
Bertie has also been expanded to handle questions around “Report It” and “Recycling”. This more intelligent version gives citizens the ability to:
- Report information such as a missing bin
- Find recycling centre opening times, directions and recycling facilities
See Bertie in action
Bertie's key features
Always up to date
Accesses public data sources in real time, so answers are always current.
Disambiguation
Not specific enough in your answer? Bertie will try to help with some potential answers.
Less is more
Bertie doesn't flood you with information. Only want to know about your recycling bin? Bertie responds with just that.
Multi-channel capabilities
Simple interactions lend themselves to many channels. Bertie could easily be deployed across SMS, WhatsApp and Facebook Messenger.
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